Viqal: AI concierge for guest engagement in 130+ languages.

What is Viqal?

Viqal is a cutting-edge, AI-based virtual concierge created specifically for the hospitality industry. It engages guests in more than 130 languages, significantly reducing queries and substantially increasing operational efficiency. Its seamless integration with other hotel systems includes PMS and CRM, which enables Viqal to deliver both revenue and satisfaction through a very personalized guest experience.

Key Features & Benefits of Viqal

Fully automate guest engagement: Viqal provides for guest contacts in more than 130 languages, making sure that there is support for international guests.

Automating guest inquiries: The tool can manage routine guest inquiries, and this has the potential to reduce up to 80% of the workload of hotel staff.

Upsell revenue: It offers in-stay upsell opportunities and assists the hoteliers in generating further revenues.

Hotel operation streamlining: Contactless digital check-in, speedier service recovery, and other such features increase operational efficiency for hotels.

Integration with existing hotel systems: PMS and CRM are just a few examples of existing hotel systems with which Viqal can be seamlessly integrated to provide an integrated experience to the guest.

With these features, the hotel accomplishes three key tasks: enhancing customer satisfaction, smoothing operations, and maximizing revenue generation.

Viqal Use Cases and Applications

Viqal is versatile and can be applied in numerous scenarios to enhance hotel operations:

• 
  Guest Engagement:
  
  Automating guest interactions in vernacular languages provides quick and more accurate responses to international guests, improving their overall experience.
• 
  Revenue Optimising:
  
  Viqal recognizes opportunities to upsell during a guest’s stay, thus helping hotels maximize their revenue streams.
• 
  Operational Efficiency:
  
  Some of the features that can reduce the burden of hotel operations from the staff, thereby improving guests’ satisfaction, are contactless digital check-in and quick service recovery.
• 
  Feedback Gathering:
  
  Viqal’s ability to gather feedback from guests once they have left acts as a good guide on where and how to improve.

Among the industries that can be greatly improved with the help of Viqal include hospitality, tourism, and any other sector that has to do with handling guests efficiently and effectively.

How to Use Viqal

Viqal is easy and convenient to use. The following is a step-by-step process of how to go about it:

1. 
   Installation:
   
   Integrate Viqal into your existing hotel management systems, some of which include the PMS among others, and CRM among others.
2. 
   Configuration:
   
   Configure the language together with other customizations according to the needs of your hotel.
3. 
   Guest Interaction:
   
   Once set up, Viqal will automatically start processing guest queries and interactions.
4. 
   Monitoring and Feedback:
   
   Observe the performance of Viqal and collect guest feedback in order to optimize its functionality on a continuing basis.

For the best performance, make sure your staff is well familiar with the tool and the various possibilities and regularly update the system so that the latest developments and improvements are applied.

How Viqal Works

Viqal uses sophisticated AI algorithms and natural language processing for interacting with guests. Basically,

• 
  Language Processing:
  
  Processing the guest interactions in more than 130 languages with high accuracy.
• 
  Data Integration:
  
  Integrating seamlessly with PMS, CRM, and other hotel systems to provide guests with customized service.
• 
  Upsell Identification:
  
  Examining guest data for finding and executing upselling opportunities during their stay.
• 
  Feedback Analysis:
  
  Collecting and analyzing guest feedback to help hotels perfect their services.

This workflow ensures smooth and efficient operation and creates a high-quality guest experience.

Viqal Pros and Cons

Well, as with any other tool, there are Viqal’s pros and some possible cons:

Pros

• Reduces routine guest queries by 80%, liberating staff time for service.
• Improves the guest experience through personalized service.
• Increases revenue through effective in-stay upselling.
• Streamlines operations through contactless check-in and fast service recovery.
• Supports multiple languages to cater to a diverse guest base.

Cons

• Setup and integration take much time.
• Has to be updated and maintained periodically to perform optimally.
• May not fully replace a human touch in some scenarios.

However, on the whole, users have given good reviews regarding the effectiveness and efficiency of Viqal for boosting guest satisfaction and operational efficiency.

Conclusion about Viqal

Viqal is a real powerhouse for any hospitality business, fully automating guest engagement and operational efficiency. It supports over 130 languages, making it an excellent tool for hotels striving to reach their guest satisfaction and revenue-enhancing goals. Of course, there are some pains in the setup process at the beginning, but all these are minor concerns against the long-term benefits. In terms of the future, Viqal is going to keep on evolving with added features and further integrations to increase its value proposition.

Viqal FAQs

• 
  In which languages does Viqal run?
  
  Viqal guest engagement supports more than 130 languages, making it fit for any hotel that wants to serve the most different international clientele.
• 
  Will Viqal integrate with my hotel’s already-existing systems?
  
  Yes, Viqal is able to integrate with already existing hotel systems of PMS and CRM to ensure a seamless and very personalized guest experience.
• 
  Is there a free trial?
  
  Viqal has a free trial that enables customers to try out features before buying a paid plan.
• 
  How does Viqal increase revenue?
  
  Viqal identifies any upsell opportunity during in-stay and optimizes a hotel’s chances of capturing more revenue by promoting the relevant services and facilities to the guests.
• 
  How many pricing plans has Viqal got?
  
  Viqal has different pricing plans, with as low as $2.40 per room/month for the Professional plan. Enterprise needs are custom-priced. Definitively check for the most current pricing details.