Viqal: Revolutionizing Hotel Guest Engagement with AI
Viqal’s virtual AI concierge for hotels has transformed the way hotels interact with their guests. With over 130 languages available, Viqal offers full automation of guest engagement, saving staff time by automating guest inquiries. This has resulted in an 80% reduction in routine guest inquiries, allowing hotel staff to focus on more complex guest needs.
Not only does Viqal streamline hotel operations by offering contactless digital check-in, quick service recovery, and gathering guest feedback post-stay, but it also enhances upsell revenue by identifying opportunities for in-stay upselling. By integrating with existing hotel systems like PMS and CRM, Viqal provides a personalized and efficient guest experience that leads to increased revenue and guest satisfaction.
The Benefits of Viqal for Hotels
Hotels that use Viqal can benefit in several ways:
- Increased efficiency and reduced workload for hotel staff
- Enhanced revenue through in-stay upselling
- Improved guest satisfaction through personalized and efficient service
- Streamlined operations with contactless digital check-in and quick service recovery
- Gathering valuable guest feedback post-stay to improve future guest experiences
Overall, Viqal’s AI-powered virtual concierge is a game-changer for the hotel industry, providing hotels with the tools they need to provide exceptional guest experiences and increase revenue.
