REVE Chat

What is REVE Chat?

REVE Chat is a live chat and omnichannel customer communication platform designed to enhance the quality of interaction between an organization and customers. In the sphere of online sales and support, REVE Chat acquires features of AI-driven ChatBots, Live Chat, Video Chat, Co-Browsing technology, and a Ticketing System supporting more massive customer engagement and better support in order for you to command a larger sale.

Features and Benefits

REVE Chat has a multitude of functionalities designed to ensure effective customer communication and support team effectiveness.

• 
  AI Chatbot:
  
  Brings smart customer communication and collaboration, letting businesses equip themselves with a striking approach in handling any kind of query, providing 24/7 support.
• 
  Live Chat:
  
  Enlighten the support team with solid and robust support for real-time customer service, increasing customer satisfaction.
• 
  Video Chats:
  
  The probability of a video call for customer engagement in real time dramatically enhances customer engagement and resolution of their problems.
• 
  WhatsApp Campaign:
  
  Run campaigns as powerful as WhatsApp to drive engagement and ROI.
• 
  Co-Browsing:
  
  The agent can co-browse or co-live with the customer’s web experience and highly influence the outcome of support.
• 
  Chat SDK:
  
  Make it easy to talk with customers on-the-go, provide support wherever the customer is.
• 
  Ticketing System:
  
  Fix customer problems in one place and ensure no question is ever left unanswered.

Key business benefits in using REVE Chat are more customer engagement, better-aiding services, but most importantly, sales can be derived by having such perfect and efficient tools of customer communication.

Use Cases and Applications of REVE Chat

The applications of REVE Chat are quite broad and many but some of the industries and sectors in which it can be implemented are:

• 
  E-commerce and Retail:
  
  Bring ease to facilitate video chats and co-browsing in real-time to help customers through the process of making a purchase online.
• 
  Financial Services:
  
  Secure live chat and video calls in communications with clients with personalized support and consultation.
• 
  Healthcare:
  
  Setting up AI chatbots to engage patients and have video consultations.
• 
  Telecommunications:
  
  Delivering all kinds of support through live chat, video chat, and co-browsing for easy troubleshooting.

Often underlined in case studies and success stories is how businesses turned to REVE Chat in pursuit of great customer satisfaction and operational efficiency.

How to Use REVE Chat

Getting started with REVE Chat is pretty easy. The following describes the simplified process for onboarding your business:

1. 
   Sign Up:
   
   Log into REVE Chat and create an account.
2. 
   Integrate:
   
   Integrate REVE Chat into the Website or Mobile App using the given chat SDK.
3. 
   Customize:
   
   Customize the chat interface and the settings to match the brand.
4. 
   Deploy:
   
   Roll out chatbot and live chat features, and commence engaging with customers.
5. Follow through on video chat, WhatsApp campaigns, and co-browsing features for enhanced customer support.
6. 
   Best Practice:
   
   Ensure that your service teams are equipped with effective usage of the platform. Monitor and analyze the customer interaction for constant improvement.

How REVE Chat Works

REVE Chat is an innovator in technology, offering a mix of rich capabilities for its customers. It has an AI-enabled chatbot that empowers it to understand and reply to customer queries through intelligent NLP algorithms. Its live chat and video chat solutions enable flawless interaction through inbuilt real-time communication protocols. Co-browsing technology furthers the co-sharing of the customer’s browser for hands-on assistance during support sessions. There is quite an intuitive platform in place for managing interactions with customers across channels efficiently.

Pros and Cons of REVE Chat

The major pros and cons of REVE Chat are mentioned below.

Pros

• A fully-featured suite of communication tools
• Intelligent customer interaction with the help of AI-driven chatbots
• Live support via chat and video chat
• Customers can be harnessed effectively with WhatsApp Campaigns
• Improved co-browsing technology for better support results

Cons

• The workforce needs some time to get trained for proper working on the platform.
• Initial setup and integration may get difficult for some firms.
• User feedback is largely inclusive of the naming of strong features and their positive effect on customer satisfaction, even though very few users do acknowledge a learning curve associated with new technology.

REVE Chat FAQs

• 
  What is REVE Chat?
  
  REVE Chat is an end-to-end customer communication platform for live chat support, video chat, WhatsApp campaigns, co-browsing, chat SDK, and a ticketing system.
• 
  Does REVE Chat provide live chat services for a support team?
  
  Yes. Live chat on REVE Chat is specially designed to help service teams engage customers in real-time.
• 
  How does Video Chat work on REVE Chat?
  
  Using this feature of the REVE Chat video chat solution, businesses can communicate with their customers in real time via video calling for better engagement and resolution.
• 
  Can REVE Chat help to boost the engagement level of customers through WhatsApp?
  
  Yes, REVE Chat WhatsApp Campaign helps to improve customer engagement to enhance ROI from the vast user base of WhatsApp.
• 
  What is Co-Browsing in REVE Chat?
  
  Co-browse in REVE Chat empowers the agent to help customers through their web journey for maximizing support yielded in real-time.