What is Netomi?
Conversational AI leader Netomi offers world-class customer support at scale. More than just a chatbot, the automated customer service platform from Netomi ensures the customers you struggle to acquire get the care they so rightly deserve. With its set of enterprise-level powerful tools, Netomi scales support team capacity up by 50x, reaches a resolution rate of 90%, and helps reduce support costs by 50%.
It caters to industries such as eCommerce, Entertainment, Fintech, SaaS, Telecommunications, and Travel & Hospitality, among others. The platform allows customers and agents with proactive automated customer care, on top of enforcing brand safety and security through its Sanctioned Generative AI.
Netomi’s Key Features & Benefits
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Sanctioned Generative AI:
Melding generative technology with LLMs to safely answer customer inquiries. -
Automated Customer Care:
Proactive, actual support by reducing resolution time. -
Empowered Customers and Agents:
Offers tools for automatic resolution and complex request assistance. -
Seamless Tech Stack Integration:
The integration of the solution is easily done with existing systems and requires no changes to stacks. -
Easy Config & Management:
Netomi’s interface allows for easy backend integration and the creation of workflows.
Netomi’s Use Cases and Applications
The versatile platform of Netomi has very broad applications across industries. For example, in eCommerce, Netomi can automate customer queries about the status of their orders and returns. In the Entertainment industry, event and ticketing-related queries are dealt with. Fintech companies use it to automate support for account management and fraud detection, while SaaS firms use it for providing technical support and onboarding. Telecommunications companies who use it find it great for billing and service issues, and the Travel & Hospitality sector uses it in managing bookings and customer service inquiries.
How to Use Netomi
Using Netomi is easy. Here is a step-by-step guide:
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Sign Up:
Create an account on the Netomi platform. -
Configure:
In the nicely intuitive interface, connect Netomi to your own back-end systems and configure workflows. -
Train:
Train the AI on your existing knowledge bases so that it understands needs particular to your business. -
Deploy:
Go live with Netomi via email, messaging, web chat, in-app chat, SMS, search, and voice. -
Monitor:
Continue to monitor and tune as needed.
Results can also be improved through periodic updating of the knowledge base and review of AI interactions for refinement of the system responses.
How Netomi Works
Netomi brings in some of the latest AI technologies in its use of Large Language Models and understanding or processing customer inquiries. Its Sanctioned Generative AI ensures that responses are not only correct but safe and aligned with your brand’s guidelines. That includes the workflow: a customer query comes to the AI, is processed via models that it has been trained on, and puts up an answer that will hopefully automatically resolve the issue. The moment that query becomes far too complex, then it escalates the matter to a human agent with all context intact.
Netomi Pros And Cons
Pros
- Capacity of a support team can be increased dramatically.
- A large fraction of customer inquiries are resolved.
- Reduces support cost.
- Easy to integrate with existing systems.
- Brand safety with Sanctioned Generative AI.
Cons
- May involve training and setup in the beginning that can be pretty time-consuming.
- It may not be capable of answering complex queries and will require humans to do so.
Overall, feedback from users represents great satisfaction with the performance of the platform and its ease of use.
Conclusion about Netomi
Among all solutions, Netomi has carved a unique position in the world of conversational AI, offering feature-rich platforms to upgrade customer service in many industries. Its ease of integration, high resolution rate, and cost-cutting benefits make it a great solution for businesses looking to improve customer experience. And more interestingly, this solution is foreseen to be further enhanced with its next versions.
Frequently Asked Questions about Netomi
How does Netomi AI improve customer support?
The Netomi AI automates customer support by responding swiftly to customer needs on intent, automatically resolving more than 80% of inquiries to improve customer satisfaction while reducing support costs.
How does Sanctioned Generative AI work with Netomi?
Netomi uses Sanctioned Generative AI to answer more customer requests much more safely and efficiently than before to protect the security and safety of the brand.
What industries does Netomi cater to?
Netomi supports a variety of industries that range from e-commerce, entertainment, and Fintech to SaaS, telecommunications, and finally, travel & hospitality.
On which channels can Netomi be integrated?
Netomi AI is fully integrated and can thus work across multiple channels such as email, messaging, web chat, in-app chat, SMS, search, voice, along with seamless integration with existing CRM and agent desks.
Is it easy to configure and manage Netomi?
Setup and configuration of the platform are easily done through a simple interface that also integrates with backend systems, allows building workflows, and trains on existing knowledge bases.
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