Introducing Needl: The AI-Powered Call Handling Tool by Aurelian Systems
Aurelian Systems has developed a cutting-edge AI-powered operator called Needl that can revolutionize the way non-emergency calls are handled. With this tool, call centers can automate the process of routing, triaging, and resolving calls, just like a human dispatcher would.
Needl is designed to enter information directly into CAD/RMS systems, making the process seamless and efficient. Users can interact with the system by simply pressing 0, which allows them to quickly access the information they need without having to navigate complex menus or wait on hold.
Needl is an excellent solution for call centers that want to improve their response times, reduce call waiting times, and provide their customers with a more streamlined experience. With this tool, call center operators can focus on more complex tasks that require human interaction, while Needl handles the routine, repetitive tasks that can be automated.
Overall, Needl is an innovative and practical tool that can help call centers of all sizes and industries to improve their performance and customer satisfaction rates.
