JustReply

What is JustReply?

JustReply is a powerful customer support tool that also comes equipped with Slack integrations. It helps teams manage all of their customer support conversation right within their Slack workspace. View, assign, reply, and resolve support tickets in realtime without having to juggle from one platform to the other. This is especially useful for small teams or start-ups, since it lets everyone contribute to customer support, making sure nobody goes unanswered. Importantly, 90% of the support ticket issues are resolved right from Slack within a few minutes, providing incredible support coupled with speed.

Key Features & Benefits

JustReply has a bunch of features that make it an impulse for many users. These include:

• 
  Seamless Integration:
  
  Perfect integration with Slack without affecting the work process.
• 
  Real-Time View:
  
  Operate and solve the customer support tickets in real time.
• 
  Ticket Management:
  
  Get a quick look at tickets, assign and resolve.
• 
  Beautiful Help Center:
  
  Three templates for a help center, where customers can find their support articles oh so easily.
• 
  Customizable Domain:
  
  Use a custom domain to make it feel more customized for your customers.
• 
  Flexible Chat Widget:
  
  It allows live chat, email, voice, and video in the widget.
• 
  Minimalist Inbox:
  
  Focus on incoming conversations, and keep them easy to follow.
• 
  Powerful Macros:
  
  Build templates of the frequently asked questions and send them in just one click.
• 
  Smart Editor:
  
  Features such as autocomplete for AI-powered creation of support articles make content management a walk in the park.

JustReply’s Use Cases and Applications

JustReply can be leveraged in a plethora of ways to extend customer support:

• 
  Effective Customer Support Management:
  
  Build customer support natively in a Slack workspace.
• 
  Efficiency in Ticket Resolution:
  
  Bring everyone into support to resolve tickets quickly.
• 
  Collaborative Support:
  
  Designed for startups and small businesses who want to collaborate with customer support.

At this time, JustReply assists the industries and sections such as tech startups, ecommerce, SaaS companies, and any business with a customer support department.

How it Works

It is very easy and intuitive to use JustReply. Below are some steps on how to go about the process:

1. 
   Integration:
   
   Integrate JustReply with your Slack workspace.
2. 
   View & Manage Tickets:
   
   View, assign, and resolve tickets right inside Slack.
3. 
   Customize Help Center:
   
   Beautiful help center templates and a custom domain for a personalized touch.
4. 
   Use Chat Widget:
   
   Live Chat, Email, Voice or Video support from the Chat Widget to communicate with the customer.
5. 
   Macros:
   
   Use Macros to compose and send a quick template response for the most frequently asked questions.
6. 
   Edit Articles:
   
   Using the Smart Editor, you can easily create, edit, and stylize support articles.

How JustReply Works

JustReply directly integrates with Slack to conduct real-time customer support ticketing. It is powered with strong macros and a smart editor, which helps in templating and support article creation quickly. Such chat widgets come with the availability of flexible communication channels, making customer support options all the more comprehensive.

Pros and Cons of JustReply

Almost every tool has its pros and cons, and JustReply is no different. Here are a few pros and cons of JustReply:

Pros:

• Seamless integration with Slack
• Real-time ticket management
• Beautiful and easily customizable help center
• Flexible communication options
• A user-friendly interface

Cons:

• Not suitable for larger enterprises out-of-box without customization
• Subscription may be expensive for very small startups

Conclusion about JustReply

JustReply is an efficient and effective customer support tool. It performs well within Slack. It can be a great app for smaller teams and startups that need to optimize the process of receiving support. With real-time ticket management, a beautiful help center, and flexible communication options, JustReply could be the best-in-class solution to bring order to your customer support needs. This investment will pay off in spades as future updates and developments make the product ever more effective in improving customer support experiences.

JustReply FAQs

What is JustReply?

JustReply is a Slack-integrated support tool that enables teams to manage their support tickets right from their workspace.

How much does JustReply cost?

JustReply has a Pro Plan of $19 per month and an Enterprise Plan at $499 per month. Prices are bound to change.

Who can use JustReply?

It is perfect for customer support agents, team leads, business owners who own a support department, and Slack users who want to integrate customer support tools in their workspace.

What are the Key Features of JustReply?

Some key features that JustReply has to offer are: native integration with Slack, real-time ticket management, beautiful help centers, custom domains, flexible chat widgets, and powerful macros.

So, will it work for large enterprises?

JustReply is great for smaller teams and startups. However, larger enterprises may need some more functionality to be customized so that it fits perfectly into their work process.