Jochem

What is Jochem?

Jochem is an internal, cutting-edge knowledge assistant that makes recovering and management of information much easier for teams. Providing real-time answers to agents’ queries, Jochem increases productivity and operational efficiency. This power tool is fully compliant with GDPR and easily integrates with popular messaging platforms such as Slack, Microsoft Teams, and Mattermost.

It offers a designed and developed way to make every step user-friendly. Jochem does more than just empower agents with the ability to send a reply to emails and chats in one click; it also learns from escalations in order to auto-update the knowledge base. Simple plug-in setup along with various options of customization makes it an overall versatile addition to any organization’s tool kit.

Key Features & Benefits of Jochem

Jochem offers a raft of features and benefits that make this tool absolutely vital for many different users:

• 
  Instant Answers for Agents:
  
  Save hundreds of man-hours with instant answers to questions.
• 
  Easy Integration:
  
  Integrate seamlessly with Slack, Microsoft Teams, and others.
• 
  Auto-Updated Knowledge Base:
  
  The platform learns from, and updates itself with, escalations.
• 
  Task Prioritization and Escalation Management:
  
  Efficiently manage tasks and task escalation.
• 
  Operational Insights and Analytics:
  
  Valuable insights into team performance.

It makes agents customer care ninjas by extending such features as reducing time spent in the retrieval of information, increasing team productivity, and the like.

Jochem Use Cases and Applications

Jochem fits into many applications, as stated herein, in regard to it being versatile:

• 
  Customer Care Agent Empowerment:
  
  Offer unlimited requests and a self-improving Knowledge Base to help perform excellent customer service.
• 
  Streamline Information Management:
  
  Retire legacy tools and complement existing systems with information management that simplifies the retrieval of information.
• 
  Improving Team Productivity:
  
  Save agents’ time to increase focus on more critical tasks by providing instant answers to questions.

Jochem is particularly useful for agents and team leads who seek to efficiently manage large volumes of information.

How to Use Jochem

Getting started with Jochem is quite easy:

1. Integrate Jochem with your favorite messaging platform, be it Slack, Microsoft Teams, or Mattermost.
2. Now, configure the plugin in accordance with the organization’s needs and workflows.
3. Begin using Jochem for responding to emails and chats and finding information in an instance.

It also helps if your team is aware of the capabilities of the platform and uses it regularly so that they derive maximum benefits from it.

How Jochem Works

Jochem uses advanced AI algorithms that excel in responding instantly and handling information efficiently. The platform learns constantly from escalations and user interactions; its knowledge base will be updated automatically. That means that this information is always up to date and relevant.

Jochem’s workflow is to integrate with messaging tools, customize the plugin, use it in a workplace for management and retrieval of information. Operational insights and analytics help teams track performance to know where they need improvement.

Pros and Cons of Jochem

Like any other tool, Jochem has some pros and some possible cons to it. These include:

Pros:

• Instant answers save time and increase productivity.
• Seamless integration with popular messaging platforms.
• The knowledge base is updated automatically.
• Operational insights and analytics provide valuable data.

Possible Cons:

• Subscription pricing may be out of the reach of small organizations.
• One-time customization needed to meet the specific requirements of an organization.
• Some reviewers reported that most user feedback is that the software is user-friendly and a time-saver, but others mentioned cost as a disadvantage.

Conclusion about Jochem

Jochem, in a nutshell, is a very effective internal knowledge assistant in streamlining information retrieval and management, thus enhancing productivity within teams. It is a very vital tool for any organization because of its seamless integration, automatic updates, and operational insights.

While subscription pricing may be a consideration for smaller organizations, Jochem offers efficiency gains and time savings that more than justify the investment. Further new developments will only make it more so.

Jochem FAQs

Q: How does the integration in messaging platforms work?

A: Jochem integrates easily with any popular messaging platform like Slack, Microsoft Teams, and Mattermost through an easy set-up for its plug-ins.

Q: Is Jochem GDPR-compliant?

A: Yes, Jochem is compliant with the GDPR, so you are assured that your data will be handled safely and responsibly.

Q: Can Jochem update the Knowledge Base automatically?

A: Yes, Jochem learns from escalations and user interaction to update knowledge bases with new information automatically.

Q: How much does Jochem cost?

A: Jochem has a Superpowers Plan, €1000 a month, and an Enterprise Plan, available on quotation. Plans are subject to change and prices should be checked with the vendor for the latest information.