Help.center AI: Cut support tickets using AI knowledge base.

What is Help Center?

Help Center is a platform for AI customer support with a full knowledge base platform enabled with AI. This will cut down support tickets by up to 50% for better efficiency and speed in customer service.

Help Center helps companies improve their customer support process with advanced AI capabilities. It helps the user to manage queries related to support in a more effective way, saving time and resources.

Key Features & Benefits

There are countless features and benefits for which the Help Center has been the top choice for many users. Some of the key features are:

• 
  Information Search Functionality:
  
  It enables customers to access insights on their queries while requiring minimum human involvement.
• 
  The AI Chatbot:
  
  This feature helps guide customers on troubleshooting problems conversationally, maximizing the customer experience.
• 
  Import Existing Articles:
  
  With just one click, import all existing articles from platforms like Intercom, Freshdesk, and Zendesk with ease.
• 
  Minimalist Design:
  
  The user-friendly and minimalist design enables customers to easily move around the system and have a pleasurable experience while surfing.
• 
  Multilingual Support:
  
  This system supports multiple languages that allow businesses to serve people worldwide in a more effective way.

These features together add up to offering fast response time, improved customer satisfaction, and drives significant savings for the businesses as well.

Use Cases and Applications of Help Center

A Help Center can be installed in several business use cases. Some of them are as follows:

• 
  Enhanced Support Process:
  
  AI-based search and chatbots can make the support process much easier for businesses.
• 
  Reduction in Response Time:
  
  Instant search results and chatbots can save huge response time to the customer’s queries.
• 
  Save Time and Money:
  
  Automation of support reduces the cost that arises out of increasing a support team.

Help Center can be useful for such industries and sectors as e-commerce, technology, finance, healthcare, among many others. The tool is really helpful for the customer support team, business owners, and for people who manage the knowledge base.

Configuring:

Run the set-up wizard to set up the platform at your business place that best suits you.

Import Articles:

Import articles that were already existing from platforms through our one-click import application.

Customize:

Add content and edit content as and when required to make sure all information is accurate and current.

Deploy:

Integrate the platform with your website/application to start delivering superior support to your customers.

Having an updated knowledge base, continuous training of your AI chatbot with new data, and metric monitoring for performance enable you to repeatedly improve your support process.

How Help Center Works

Backed by powerful AI technology, Help Center ensures that every support action is handled efficiently. Here goes a technical overview:

The platform includes NLP-powered algorithms able to interact with the customer’s query string and respond to it in an accurate way. AI search is fuelled by evolving machine learning models to make sure that it continues learning from each of the user’s inputs.

The flow works as follows:

1. A customer puts a query through the search bar or chatbot.
2. The AI processes the query using NLP and ML algorithms.
3. 
   Response Generation:
   
   An efficient response to the query is formulated from the knowledge base or by the chatbot.
4. The feedback loop is the iteration of user interactions and feedback, which are used to adjust and make the AI models better.

Pros and Cons of Help Center

Some pros and cons of Help Center are presented here:

Pros:

• Reducing support tickets by up to 50%
• Immediate and accurate answers
• In many languages
• Easy setup and integration on existing platforms
• Minimalistic and clean design

Cons:

• Limited features in free plan
• Initially, some time may be required to train AI models

Customer feedback: Really helpful in reducing response times, and increasing customer satisfaction; however, some of them do report a time-consuming initial setup as a minor obstacle.

Help Center FAQs

• 
  What is Help Center?
  
  Help Center is an AI-powered customer service tool. It has been designed to make customer service efficient and thus reduce the number of support tickets.
• 
  How does Help Center work?
  
  Help Center works using AI and NLP algorithms, so it can process customer query and provide answers in a flash.
• 
  What is your pricing model?
  
  It has a free plan and business plan that costs $15 per member per month.