What is Better Assist?
With Better Assist, use natural language to provide a new dimension in customer support that brings effortless instant answers to all customer queries. Use your datasets—such as PDFs, Docs, plain texts, rich texts, or direct inputs—on which the AI will be trained upon integration with Better Assist. This further ensures that the response to the customer is done automatically, making sure that the customer is supported even more smoothly and effectively. Through a seamless ticketing system, human support takes up the query in cases where the AI fails to resolve it.
Better Assist’s Key Features & Benefits
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Custom Data Training:
Use your own data sets to train your AI assistant for tailored responses to customer needs. -
Human Support Integration:
A ticketing system for anything it can’t resolve, which allows human intervention and on-the-fly training to the AI. -
Full-Featured Dashboard:
Get an advanced dashboard that gives analytics, metrics, and full chat logs to track and analyze the interaction. -
Bot and UI Customization:
Get the bot’s behavior and chat interface fully customized to your brand. -
Scalable Pricing Plans:
Variable flexible pricing structures with various different add-ons to fit each business use case and to scale as you grow.
Use Cases and Applications of Better Assist
Better Assist would be implemented at manufacturing line across industries and business verticals for enabling the Customer Support department to deliver performance increase. Some of the industry-specific uses are as following:
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Ecommerce:
Let AI-powered bots respond automatically to common customer queries regarding order status, returns, and product information so the human customer support team can get some burden off their backs. -
Healthcare:
Give patients instant answers to frequently asked questions about appointments, prescriptions, and health services. -
Finance:
Assist in answering the customer needs around account information, the account holder, and the products and services used—respond with a specific guideline for finance. -
Technology:
Give support for user technical. The customer is assisted in a step-by-step onboarding in the setup, usage, or even optimization of the technology. Helps around common issues of troubleshooting and how to set up or use better their technology.
How to Use Better Assist
To make use of Better Assist, the following should be executed:
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Data Integration:
Make the app use your data sources with PDFs, Docs, Plain Texts, Rich Texts, or provide direct entry to train AI. -
Personalization:
Personalize how the AI assistant acts and the chat windows look in light of your brand’s identity. -
Monitoring:
This interaction of the AI assistant is monitored through a broad dashboard, viewable performance metrics, and logs of the chat made. -
Ticketing System:
In case the AI is not able to handle a query, human interference is given through the ticketing system for smooth completion of the customer support.
Some tips and best practices for using this API include refreshing data sources frequently and testing with A/B testing to optimize the efficiency of the AI assistant.
How Better Assist Works
Better Assist automates customer support interactions by leveraging complex AI algorithms and models. The workflow follows as shown below:
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Data Training:
The AI will be trained based on the available data sources to enable it to produce an accurate and relevant response with regard to the customer’s inquiries. -
Real-time Interaction:
The information then goes under processing, and the response is availed in real time once there is the training of such an information when a customer query is received. -
Human Support Integration:
If the AI is not able to solve a query, it raises a ticketing system for a human to take over from there and solve the issue. -
Continuous Learning:
An AI is constantly trained and updated with further data; therefore with time, will increase its accuracy in response.
Advantages and Disadvantages of Better Assist
Advantages:
- Highly effective automated customer support interactions.
- Can be tailored to your brand style.
- Easily integrates with human support via a ticketing system.
- Efficient monitoring and analytics using the dashboard.
- Prices can be tuned to reflect varied scopes of business.
Potential Drawbacks:
- Initial setup and data training might be time-consuming and labor-intensive.
- All features require highly accurate AI, which might need continuous updates and improvements.
- Mostly satisfied with automation features and customization, and although some users have mentioned a learning curve at the time of setting up the app for the first time, overall, they were satisfied with the result.
Conclusion on Better Assist
The best AI solution in the marketplace that helps in the automation of customer support interactions. This particular factor of scalability, together with so many different data format integrations, human support integrated perfectly, in-depth monitoring tools—all this will work for better valuable asset for all small, medium, and large-sized businesses. While there might be a learning curve at the beginning, the benefits of effective, custom-tailored customer support are easily worth much more than any detriment. And with each update, or just an improvement, its effectiveness will increase through continuous development, thus making Better Assist the front-facing option for automated customer support.
Better Assist FAQs
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What does Better Assist do?
Better Assist automates customer responses by training AI assistants on your provided data. If the assistant cannot find an answer, a ticketing system allows for human intervention. -
Which data formats of my data may Better Assist accept?
Better Assist supports data in PDFs, Docs, Plain Texts, and Rich Texts, as well as direct-input sources. -
Is there a system in place for instances when AI can’t respond correctly?
There is a ticket system for when the assistant cannot resolve anything. It provides an option to train the assistant by itself using responses from resolved tickets. -
What is the key feature of Better Assist?
Key features include data source integration, ticketing system, comprehensive dashboard, and AI assistant customization. -
How does Better Assist pricing work?
Everything gets tiered, with pricing very dependent on the plan, further including ‘API only’ and ‘API + Chat UI’ added features on higher tiers.