Aurelian Systems: Enhancing Public Safety Agency Efficiency with AI
Aurelian Systems offers an advanced AI solution for public safety agencies, designed to automate non-emergency call handling and improve operational efficiency. By utilizing Aurelian, agencies can ensure that their 9-1-1 operators focus on managing emergency situations without being distracted by administrative calls.
The AI operator achieves this by intelligently routing, triaging, and resolving non-emergency calls in a manner similar to that of a human dispatcher. It surpasses the capabilities of basic call-center robots by engaging in natural conversations and integrating directly with agencies’ Computer-Aided Dispatch (CAD) and Records Management Systems (RMS), streamlining the call-handling process from start to finish.
With Aurelian, public safety agencies can free up valuable resources and personnel while still providing excellent service to their communities. Whether it’s handling inquiries, processing requests, or dispatching non-emergency services, Aurelian’s AI solution can help agencies complete tasks more efficiently and accurately.
Real-Life Use Case
Imagine a public safety agency receiving a high volume of non-emergency calls, such as requests for information on local ordinances or noise complaints. In the past, these calls would have been answered by a human operator, potentially distracting them from managing emergency situations. With Aurelian’s AI solution, these non-emergency calls can be intelligently routed and handled, freeing up human operators to focus on more critical tasks.
Agencies that use Aurelian can also benefit from improved data management and analysis. The solution integrates with CAD and RMS, providing valuable insights into call volume, response times, and other critical metrics. This data can be used to optimize resources, improve service quality, and enhance overall agency performance.
If you’re interested in learning more about how Aurelian can transform your public safety agency’s call management, book a demonstration or reach out via email.
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