What is Flochat?
Flochat is a robust, multichannel conversational AI platform targeting automation of multiple processes with artificial intelligence at the core. The platform supports the creation of advanced chatbots across more than 15 messaging channels and is equipped with an automation flow builder, a Gitbook AI Platform, and developer APIs at its core. With unified support dashboards, two-way chat automation, and promotional broadcasting, a definite solution is guaranteed in the improvement of customer experience. By synchronizing tools to deliver contextual interactions based on engagement data, it greatly improves lead generation and sales. With over 40 integration partners into social media and CRM platforms, Flochat builds for a reduction of human support by up to 90%, where accurate contextual responses and auto-generation of summaries of conversations are provided. The platform also has the ability to build email marketing, social selling, and automation for workflow streamlining and increased sales. Users can expect a 14-day free trial with access to all pro features, have no limit on client usage, documentation for all kinds of support, and a dedicated support group via the builder dashboard.
Flochat Key features & Benefits
Automation flow builder
Gitbook AI platform integration
Developer APIs
Unified support dashboards
Two-way chat automation
Of the many benefits of Flochat’s power-packed platform are the automation of customer support enquiries, seamless broadcast of promotions, and improvement of lead generation and sales. It provides contextual interactions and conversation summaries using AI-based capabilities, thereby enhancing customer engagement and satisfaction. It eases the requirement for human support to the extent of more than half because of its automation in repetitive tasks.
Flochat Use Cases and Applications
Flochat can be used to automate customer support queries across over 15 messaging channels. This includes highly powerful chatbots that reduce the use of human support by up to 90% through quick, accurate responses. The platform can help in better lead generation and sales with promotion broadcasts via its two-way chat automation functionality. It enables optimal reach and engagement with more than 40 integration partners. It also allows for customized customer experiences due to its tool synchronisation and AI-powered chat conversation summaries, which bring higher levels of engagement and satisfaction from customers.
How to Use Flochat
The following steps can be used in using Flochat, which is quite easy:
- Go to the Flochat website and sign up for its free 14-day trial.
- Head to the builder dashboard and view the features at your disposal.
- Design your chatbots in a customized way using the automation flow builder.
- Integrate with the Gitbook AI platform or other tools using the API for developers.
- Make support dashboards and unify customer interactions. Automate two-way chat activities, broadcast promotions, and engage leads. For best practice, build out scenarios where your chatbots can respond to FAQ or typical customer queries. Use the engagement data to tailor interactions, leverage on support documentation and a dedicated support group for best outcomes.
How Flochat Works
FloChat features advanced AI algorithms to automate customer interactions over multiple messaging channels. With it, you can automate any kind of customer inquiry, from the most basic to complex ones, by using a chatbot flow builder. Promotional material can also be broadcast. Enquiries — extra functionalities into the tool to make the integration with other tools and platforms easier, powered by Gitbook AI platform integration and developer APIs. It has combined support dashboards and automation of two-way chat to ensure excellent management of customer interactions. It also uses AI-created conversation summaries which are able to manage and record the details of engagement and responses.
Pros and Cons of Flochat
Pros
- It reduces human support by up to 90%.
- It supports more than 15 messaging channels.
- It integrates with more than 40+ partners such as social media and CRM platforms.
- It enables personalized customer interactions.
- There is a free 14-day trial with all the features in the pro plan.
Cons
- Possible learning curve for new users.
- Technical features may require a level of technical knowledge.
- As some users have commented, automation features of Flochat are very powerful; however, setup and learning can be too much for some. Still, a very detailed documentation on support and very active support group can fill those gaps.
Conclusion about Flochat
Flochat is an incredibly resourceful conversational AI platform to revolutionize customer support and engagement strategies. Rich in features, from automation flow builders and integration to the Gitbook AI platform and two-way chat automation, it has been highly preferred in customer interaction automation and lead generation extension. There may be some learning curve for onboarded users, but the benefits the platform gives outweigh the cons. With constant developments and updates, it is certain that Flochat will remain at the top in the area of conversational AI.
Flochat FAQs
Does it have a free trial?
Yes, Flochat has a free trial of 14 days, and during this time, you access all pro features.
What are messaging channels supported by Flochat?
Flochat supports over 15 different messaging channels to help keep up communication with your customer—popular social media and CRM platforms.
By what percentage can Flochat reduce human support needs?
Flochat reduces human support needs by up to 90% using its highly efficient automation.
What type of support is available for users of Flochat?
Flochat offers comprehensive support documentation and a dedicated support group accessible through the builder dashboard.
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